Privacy Policy

Please take a moment to read our privacy policy before using this portal (“Portal”) or submitting any personal information to the Portal.

If you are using this Portal, your personal data will be processed by us.

This privacy policy describes the information gathering and dissemination practices for the Portal. By using the Portal, you are consenting to the information collection and use practices described in this policy as modified from time to time by us. Any changes to this privacy policy will be updated to the Portal along with the updated version. Any such revised policy will continue to apply to all information that has previously been collected as well as information that has been stored or processed on an ongoing basis by us. Therefore, you are encouraged to check the version of the privacy policy whenever you visit the Portal for any updates or changes.

1. INFORMATION COLLECTED ON-LINE AND ITS USAGE

1.1 PERSONALLY IDENTIFYING INFORMATION

When you register an account with us or subscribe to our updates, we may process personal information such as:-

  1. your name, username, address, email address, contact details, and internet protocol (IP) address; and
  2. financial information such as your credit card number and billing address.

The personal information as required herein (unless stated otherwise) is obligatory on you and if you fail to provide any information as required, you will not be able to register an account with us, use the Portal, purchase any of our products through the Portal or obtain any updates from us (whichever is applicable).

Additional information that identifies you personally may be collected through any comments, inquiries or suggestions submitted through the Portal.

Any personal information that you share with us will be used for limited purposes, including:-

  1. provide, maintain, protect and improve the Portal, to develop new services, and to protect ourselves and our users;
  2. provide you with information of our products and also products from other members of our group of companies unless you have opted out from receiving such information;
  3. manage your account and provide you with customer support;
  4. develop and display content tailored to your interests on the Portal;
  5. enforce any Terms and Conditions between us;
  6. research purposes including historical and statistical purposes;
  7. general operation and maintenance of the Portal including audit;
  8. provide you with regular communications (other than direct marketing materials) from us relating to the Portal; and
  9. investigation of complaints, suspected suspicious transactions and research for service improvement.

We may share your personal information with:-

  1. service providers under contract who help with our business operations (such as fraud investigations, bill collection, affiliate and rewards programmes, monitoring of user behavior on the Portal and the processing of payments for any products or services);
  2. third parties (including those overseas) who provide data processing services;
  3. any credit reference agencies or, in the event of default, any debt collection agencies; and
  4. any person, who is under a duty of confidentiality and who has undertaken to keep such data confidential, whom we have engaged to fulfil our obligations to you.

We reserve the right to disclose your personal information if required to do so by law, or in the good faith belief that such action is reasonably necessary to comply with legal process, respond to claims, or to protect the rights, property or safety of our company, our employees, customers, or the public. If such information is disclosed we would, if allowed by law, inform you of the disclosure.

If we are merged or acquired by another entity, personally identifiable information may be transferred to such entity as a part of the merger or acquisition.

Your access to most services and content is password protected. It is recommended that you do not divulge your password to anyone. We will never ask you for your password in an unsolicited phone call or in an unsolicited email. You should not disclose your user name and password to others. In addition, if applicable, you should remember to sign out of your account or service at the end of each session. You may also wish to close your browser window when you have finished your work. A final precaution would be to clear the browser cache after the session. The cache stores files that you have accessed and may allow another to view your legal research or personal information and correspondence if you share a computer with someone else or are using a computer in a public place like a library or Internet cafe.

Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. Accordingly, despite our efforts to protect your personal information, we cannot ensure or warrant the security of any information you transmit to us, or to or from our online products or services. All such transmission of information is carried out at your own risk. However, once we receive your transmission, we will make best efforts to ensure its security in our systems.

1.2 E-MAIL ADDRESSES

We collect e-mail addresses as part of providing services. We may send you e-mails from time-to-time for customer service or our own marketing purposes. In no circumstances is your e-mail address shared, sold or given to any third party without your consent.

1.3 AGGREGATE INFORMATION

We collect aggregate information about you and your use of our services, whether you have an account or not. For instance, we may collect various forms of click stream information such as IP address information, entry and exit points for the Portal (i.e., referring URLs or domains), search terms, site traffic, page views, impressions, operating system and browser type. Such aggregate information generally will not personally identify you or be correlated to you. If we do correlate any aggregate information to you specifically, we will do so for our internal use only and will not disclose such information to any other unauthorised third party. We may collect, compile, store, publish, promote, report, sell, or otherwise disclose or use any and all aggregate information, provided that, such information does not personally identify you.

1.4 COOKIES

We may make use of “cookies” on the Portal. Cookies are small text files that are stored on a user’s computer by the Web server through a user’s browser. A cookie itself is not designed or intended to read any information from your computer (other than the contents of the cookie); rather, it is an identifier used by the Portal that originally placed it on your hard drive. The actual contents of the cookie information can be retrieved by the same server to identify the computer and subsequently to customise, monitor, or regulate the use of the Portal based on information stored in the cookie or host server. Therefore, cookies allow us to automate access and data entry functions of the Portal such as login information, correlate online ordering information for purchases you may make while at the Portal (if any), tailor the Portal to your preferences or interests, or customise promotions or marketing. In addition, cookies allow us to track usage of the Portal to determine those areas of the Portal that are useful or popular and those that are not, thereby enabling us to improve and update the Portal effectively.

You may adjust your web browser to either alert you of the use of cookies or refuse to accept cookies entirely. Please be aware that if you elect not to accept cookies, some parts of the Portal may not function fully or permit access.

1.5 ADVERTISING SERVICES AND PROFILING

We do not carry advertisements but in the event that we do in the future we will not supply and will not permit advertising services on the Portal to directly collect any personally identifying information; however, in some cases, IP address information may be referred to an advertising service servicing advertisements on the Portal.

You should also be aware that an advertising service may have the ability to correlate otherwise anonymous cookie information that it collects from the Portal (or co-branded portals) to you if you have previously provided personally identifying information to (a) the advertising service directly or (b) a portal which shares such information with the same advertising service. In any case you should refer to the advertising service’s privacy policy.

2. LINKS TO OTHER PORTALS

A link from this Portal to another portal does not imply endorsement of that portal. We do not control the portals to which we link and assume no responsibility for their content or privacy policies. Therefore, you should carefully review the privacy policy and the terms and conditions that apply to any portal you access from this Portal. This includes any company providing on-line payment via credit card or e-banking.

3. PERSONAL DATA OF THIRD PARTIES

If you are a firm or corporation supplying personal data of your partners, directors, shareholders, employees and/or officers to us, please do ensure that you have obtained their consent and bring this Privacy Notice to their attention.

4. UPDATING AND ACCESS TO YOUR INFORMATION

As a subscriber you can, at any time, update your account information, review your usage, and receive your password by email if you have forgotten it. We are not responsible for any of the information so viewed, received or altered since the control of your username and password and your email is solely your responsibility. Users who allow others to use their account for accessing this service are in breach of the Terms of Use of this service and access may be denied. We monitor your usage in an effort to prevent such unauthorised use.

It is your responsibility to ensure that the information you have on the Portal is the most up-to-date information as possible. We may retain transactional history in order to document a transaction you may have had with us or other users.

However, we reserve the right to decline to process requests which jeopardize the security and privacy of the personal information of others as well as requests which are impractical or not made in good faith.

Where you elect to limit our right to process the personal data, you may contact us in writing. For avoidance of doubt, the limitation does not include processing of mandatory personal data.

5. QUESTIONS, CONCERNS OR COMPLAINTS

If you have any question about the Portal, including this Privacy Policy or would like to unsubscribe to our updates, please contact:-

ISRA
Tel: +6(03)7651 4200
E-mail: info@isra.my